Shipping policy

How long will it take for my order to process, ship, and be delivered?!

Everything you need to know about our shipping process.

    • Step 1: CONFIRMATION
      • Ordered through Shopify: Once your order is placed, you will receive a confirmation email. If you do not see one in your inbox, let us know and we can resend it to you!
      • Ordered through phone or email: Once your order is placed, you will receive an email with a confirmation sales order (THIS IS NOT THE INVOICE) for your records. Please allow 1-3 business days. If you do not see one in your inbox, let us know and we can resend it to you!
    • Step 2: PROCESSING TIME
      • Ordered through Shopify: After an order is placed, it could take up to 3 business days to process. Business days exclude Friday – Sunday & holidays. When your order has finished processing, you will receive an email with tracking information for your order. Please allow 24-48 hours for the tracking to update.
      • Ordered through phone or email: After an order is placed, it could take up to 1-3 business days to process for subtotal payment. When your order has finished payment processing, it is put next in line for packing/picking. It could take up to 3-10 days to complete but sometimes, due to various reasons, we can get backed up and it could take up to 15 days during different times of the year. We strive to ship out your orders out as soon as possible. Business days exclude Saturday – Sunday & holidays. Once ready to ship or pick up, you will receive an email with tracking information (if applicable) and invoice for your order. Please allow 24-48 hours for the tracking to update. If you do not see one in your inbox, let us know and we can resend it to you!
    • Step 3: SHIPPING TIME
      • Once your order has been successfully picked up from our warehouse, your tracking information will say “ACCEPTED/PICKED UP.” At this point, the package is no longer in our possession. Once the package has left our premises and is picked up by official carrier/personnel or customer, we are not liable for any lost or damaged packages. Read below for shipping times.
      • International Orders/Everywhere else
        • International orders ship within 2 – 14 weeks depending on the efficiency of your local customs office.
        • EZ Fabrics is NOT responsible for any restrictions, duties, taxes, and any other fees which are collected from your country. We do not provide or cover destination country tax and duty charges if occurred. Please check with your country’s customs before you order to ensure a swift and successful delivery.
      • Step 4: DELIVERY
        • Please inspect your order as soon as you receive it! If there are any defects or flaws with the products you ordered, you must notify us within 14 days of delivery or pick up via email at orders@ezfabricinc.com.
        • Tracking says “DELIVERED,” but can’t find it?
          • If your tracking information states that your order was delivered, but you cannot find it, please check around! Most times, “lost” packages can be found in the possession of family members or a neighbor. Check with your property manager as well, if applicable. EZ Fabric is not responsible for any lost packages. If you cannot locate your package, you must contact your respective carrier customer support helpline to discuss the issue and file a claim.
            • International Orders:
              • If your package is lost, please contact your local customs office. We provide customs # with every package.
            • Why hasn’t my package moved according to the tracking EZ Fabric provided?
              • Please allow 24 – 48 hours for the tracking provided to update.
              • If the tracking updates and states “PICKED UP,” this means your package has been picked up/scanned by an official carrier. Our company cannot update the tracking to say “PICKED UP,” only a postal carrier can do this with their scanner. Therefore, if the tracking update states your package was “PICKED UP,” it is NO longer in our possession.
              • Sometimes, it can take a while to update their tracking. Please be assured, as you can continue to track your package with the tracking number we provide with each invoice.
              • In the case that your tracking updates suddenly stop in a different city/state/country, you must contact the respective customer support helpline to discuss the issue and file a claim. EZ Fabric is not responsible for any lost packages. 
                • International Orders:
                  • If your package is lost, please contact your local customs office. We provide customs # with every package.

      What to do if my package is lost?

      • Tracking says “DELIVERED,” but can’t find it?
        • If your tracking information states that your order was delivered, but you cannot find it, please check around! Most times, “lost” packages can be found in the possession of family members or a neighbor. Check with your property manager as well, if applicable. EZ Fabric is not responsible for any lost packages. If you cannot locate your package, you must contact your respective carrier customer support helpline to discuss the issue and file a claim. 
          • International Orders:
            • If your package is lost, please contact your local customs office. We provide customs # with every package.
        • Why hasn’t my package moved according to the tracking EZ Fabric provided?
          • Please allow 24 – 48 hours for the tracking provided to update.
              • If the tracking updates and states “PICKED UP,” this means your package has been picked up/scanned by an official carrier. Our company cannot update the tracking to say “PICKED UP,” only a postal carrier can do this with their scanner. Therefore, if the tracking update state your package was “PICKED UP,” it is NO longer in our possession.
              • Sometimes, it can take a while to update their tracking. Please be assured, as you can continue to track your package with the tracking number we provide with each invoice.
              • In the case that your tracking updates suddenly stop in a different city/state/country, you must contact the respective customer support helpline to discuss the issue and file a claim. EZ Fabric is not responsible for any lost packages.
                • International Orders:
                  • If your package is lost, please contact your local customs office. We provide customs # with every package.

          How much does shipping cost and can I use my own account?

          • Why is shipping so expensive???
            • Shipment costs are based on location, size, volume, and total weight of the order.
            • Do you offer any flat rate or free shipping?
              • Because every order varies, we cannot offer either option at this time.
              • For this reason, we try to offer our prices at a lower cost.
          • How much will be my shipping cost?
            • Please use the estimated shipping calculator at check out for a more precise answer. You can view the cost of shipping before committing to your purchase. Shipment costs are based on location, size, volume, and total weight of the order.
              • Ordering through email or phone: We cannot give a clear estimate on total shipping costs until your order has been packaged and ready to ship. Shipping costs are based on location, size, volume, and total weight of the order.
          • Can I use my own shipping account?
            • Yes, however this option is only available through wholesale at the moment.
              • If not stated already when you created your wholesale account with us, please email orders@ezfabricinc.com with your full name, company name and shipping courier information.

          Do you accept orders placed outside of the US?

          Of course! Minky lovers come from all over the world!

          • Please note: EZ Fabric is NOT responsible for any restrictions, duties, taxes, and any other fees which are collected from your country. We do not provide or cover destination country tax and duty charges if occurred. Please check with your country’s customs before you order to ensure a swift and successful delivery.