Refund policy

Please read below to make sure your order is eligible!

• Unfortunately, no refunds or exchanges will be made. We ONLY accept returns for store credit. If you’d like to exchange an item, please request a return and once you receive the store credit, you can repurchase the item in the correct size or color. For returns, please read and follow the instructions below:
• Return requests are eligible for store credit only within 7 days of delivery date (according to tracking records).
• • To be eligible for a return, your item(s) must be brand new, unwashed, and odorless. It must also be in the original packaging.
• Items excluded from returns include:
  • Orders using promo/discount codes that is 15% or higher.
  • Sale items.
  • White items or shades of white (including, but not limited to: ivory, cream, stone, etc.)
  • Orders placed during huge sales – Included but NOT limited to, New Year’s Sale, Labor Day Sale, Black Friday Sale, etc.
• Return Process
  • If your order is still eligible for return after reading the details above, please follow the directions below to continue with the return:
    • Email a return request to orders@ezfabricinc.com including:
      • Full name on the order
      • Order #
      • Company name (if applicable)
      • Items you would like to return
    • Please allow 1-3 business days for a response. Once we approve your request, we will send over instructions on how to go forward with the return.
    • PLEASE NOTE: There will be a 15% restocking fee. Because a lot goes into a return, a restocking fee helps our small business with the costs incurred from receiving and processing the item back into inventory.
    • PLEASE NOTE: Customers are responsible for paying all shipping costs. Once fabric is received, inspected, and approved, you will receive a gift card via email with the total amount spent on the return item(s) minus shipping costs. (This applies to Shopify customers, those returning from wholesale will have a credit on their account). Shipping costs are non-refundable.
    • What if I received a defected item or the wrong color/size item?

What if I received a defected item or the wrong color/size item?

• Please email orders@ezfabricinc.com with a photo of the defect within 30 days of the delivery. If 30 days have passed you can still open a claim, but you will now be the one responsible for shipping charges. If approved, we will send you a replacement or store credit for the item. Please state the exact yardage amount that is defected so we can give an accurate credit for you.
• If you were sent the wrong color/size, you also have 30 days to notify us the mistake. If 30 days have passed, you can still return it, but you will now be the one responsible for shipping charges.
• The refund/credit amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you and the return shipping costs ONLY if a copy of the shipping receipt is attached to the return form. If 30 days have passed, you will now be the one responsible for shipping charges. Once fabric is received, inspected, and approved, you will receive a credit to your account. We will not accept returns/provide credit if you fail to return within 30 days of RGA confirmation date.

Can I cancel my order and receive a refund?

• Cancellation claims can vary case to case. Please read below for general information:
• What is eligible for cancellation?
  • Orders made after 5pm PST and request to cancel by 9am PST the next business day, cancellation will be automatically approved.
    • Ordered through Shopify – refunds will be approved. Please allow 1-3 business days to see a return in your account.
  • Orders processed, but not yet packaged/picked.
    • Refunds will not be given but, we are happy to provide a credit for your next purchase.
  • Backorder or out of stock items.
• What is NOT eligible for cancellation?
  • We do not accept cancellations once your order is packaged and ready to ship or pick up.
    • For delivery orders - Refunds will not be given but, we are happy to provide a credit for your next purchase.
  • Custom orders.
• If your order does not fall into any of these categories or would like to open a cancellation request, please email orders@ezfabricinc.com including:
  • Full name on the order
  • Order #
  • Company name (if applicable)
  • Items you would like to cancel.
    • Please allow 1-3 business days for a response. Once we approve your request, we will send over a resolution.
    • PLEASE NOTE: There will be a 15% restocking fee. Because a lot goes into a return, a restocking fee helps our small business with the costs incurred from receiving and processing the item back into inventory.